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1. How do I know what my PIN is?
If you’ve been accepted for a Recognition MasterCard your PIN will be sent to you separately, before your card. When you receive it you should memorise it and destroy it. Never write it down or tell it to somebody else. The Recognition Account Card does not require Chip and PIN.
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You can change your PIN at the following cash machines; Lloyds TSB, Nat West, Alliance and Leicester, Halifax and Royal Bank of Scotland. Please allow 24 hours after activation.
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You'll have three chances to enter your PIN correctly when you're trying to pay. If you enter it incorrectly three times in a row, your PIN will be locked and you'll need to call Card Services on 0871 522 5827 to request a new PIN (calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes). Opening hours are: 8am to 9pm, 7 days a week.
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Only if you have a Recognition MasterCard. The Recognition Account Card does not require Chip and PIN.
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Your card will be sent to you with accompanying information to state that it is a Chip and PIN card. We will also provide you with essential information about using Chip and PIN.
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6. Can I use my Chip and PIN card abroad?
Chip and PIN has been introduced in some countries. Where this is not the case, you will be asked to sign a receipt. Therefore, please ensure you still sign the back of your card when you receive it.
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7. Will I need to use my PIN when buying online, over the phone or via
mail order?
No, Chip and PIN replaces using a signature to confirm transactions - as you haven't signed for these in the past, you won't need to enter your PIN.
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