1. How can I protect my Recognition Card from fraud and misuse?

To avoid your card and account falling into the wrong hands, you should sign the back of it as soon as you receive it. If you have been accepted for a Recognition MasterCard you also need to activate your card. Please memorise and destroy your PIN as soon as your receive it and never write it down, or give it to another person. If you change your PIN, make sure you choose it carefully. Never give your card or account number to anyone else and don’t be visible when entering your PIN at a Chip and PIN terminal. If you have reason to suspect that someone has unauthorised access to your account, you should report it to us immediately on 0871 552 5827 (calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Opening hours are: 8am to 9pm, 7 days a week).

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2. What should I do if I don’t recognise a transaction on my account?

Please contact House of Fraser Card Services straightaway on 0871 522 5827 (calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Opening hours are: 8am to 9pm, 7 days a week).

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3. How do I report my card lost or stolen?

If your Card has been lost or stolen you should report it to us immediately on our Lost and Stolen Card Helpline – 0871 552 5827 (calls cost 10p per minute plus network extras. Calls may be recorded and monitored for training and security purposes. Opening hours are: 8am to 9pm, 7 days a week). We will stop all transactions and will arrange for a replacement card to be sent to you as soon as possible.

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