Important numbers and addresses you may need if you want to get in touch with us.
To speak to Customer Services, please call us on: 0333 220 2525*
Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling. Our lines are open seven days a week, 8am to 9pm. Calls may be recorded and monitored for training and security purposes and to help us manage your account.
For lost or stolen cards or suspected fraudulent transactions, please call one of the following numbers:
From the UK call us on: 0333 220 2525*
Outside the UK call us on: +44 20 8181 0000
If you have a complaint related to your House of Fraser Credit Card, please contact us by using any of the methods provided in the ‘Contact Us’ section above. Alternatively you can write to us at:
Customer Services Department
PO BOX 700
If we do not resolve your complaint internally to your satisfaction, you can refer it to: The Financial Ombudsman Service, Exchange Tower, London E14 9SR. Telephone 0800 023 4 567. E-mail: email@example.com. Website: www.financial-ombudsman.org.uk. If you applied for your House of Fraser Credit Card online, you can also contact the Financial Ombudsman Service via an Online Dispute Resolution (ODR) platform that has been created by the European Commission. The ODR platform will forward your complaint to the Financial Ombudsman Service. For more information about ODR please visit the European Commission website.
NewDay Ltd is a member of the Finance and Leasing Association (FLA) and is bound by their Lending Code. Copies of the FLA's Lending Code can be obtained from www.fla.org.uk. NewDay Ltd also subscribes to the Standards of Lending Practice which are independently monitored by the Lending Standards Board. For further information, or to see a full copy of the Standards of Lending Practice, please visit www.lendingstandardsboard.org.uk.
* Calls are charged at a standard national rate. Call costs from mobiles and other operators may vary so please check before calling.
Our lines are open seven days a week, 8am to 9pm. Calls may be recorded and monitored for training and security purposes and to help us manage your account.