Whether you want to check your statement, find out how many Recognition points you have, make a payment, let us know you’re moving home, or even report a lost or stolen card, we can help.

Don’t hesitate to call House of Fraser Card Services on 0871 522 5827 (calls may be monitored and recorded for quality and security purposes. Calls cost 10p per minute plus network extras). The lines are open Monday – Sunday, 8am – 9pm.

Send a letter to:
House of Fraser Card Services
PO Box 700
Leeds
LS99 2BD

Please email us your queries at yourquestions@ge.com. We hope to respond to your email within five working days.

The first thing you should do if your House of Fraser card is lost or stolen is let us know. Please call 0871 552 5827 immediately (calls may be monitored and recorded for quality and security purposes. Calls cost 10p per minute plus network extras), or if you have a House of Fraser MasterCard and are abroad you can call +44 208 181 0000, 24 hours a day, 7 days a week. Then write to us within seven days to confirm that your card has been lost. Please include details of your name, address, and account number and send it to House of Fraser Card Services, PO Box 700, Leeds, LS99 2BD.

If you have any issues relating to your account you can contact us using any of the methods above.