1. These Terms and Conditions (“Terms”) govern the collection and use of Recognition points, Reward Vouchers and any offers associated with the Recognition Reward Programme.

2. The Terms set out the terms of the contract between House of Fraser (Stores) Limited (“House of Fraser”, “We” or “Us”) and you, the House of Fraser cardholder.

3. The Recognition Reward Programme is open to all UK residents aged 18 years or above, and cannot be used in conjunction with any House of Fraser staff discount.

4. Recognition points are available on qualifying purchases made within UK House of Fraser stores and House of Fraser online, excluding gift vouchers, financial services and any non-participating departments. House of Fraser MasterCard cardholders can also earn Recognition points on purchases made outside of House of Fraser stores wherever the MasterCard logo is displayed.

5. Purchases must be charged to the card in order to receive the relevant Recognition points, except in the case of The House of Fraser Loyalty Card.

6. Recognition Reward Vouchers can only be used as part payment on purchases from selected departments. Please check whether Recognition points are available or Recognition Rewards may be used at the till before making your purchase.

7. Recognition points will be awarded for every complete £1 you spend on all qualifying purchases. House of Fraser reserves the right to amend this structure as and when it deems necessary. Current Recognition points and Reward Voucher information is available in-store and online.

8. Every three months we will check to see whether you have collected the requisite number of Recognition points. If so, we will send you Reward Vouchers which correspond to the number of Recognition points you have collected. If you have any Recognition points left over after your Reward Vouchers have been issued, the unused Recognition points shall be carried forward towards your next Reward Voucher for a maximum of 12 months. Recognition points expire after 12 months.

9. Telephone conversations may be monitored and/or recorded to assist in improving our customer services.

10. In the event of a refund of goods where the original purchase attracted Recognition points, all such Recognition points will be deducted.

11. The Reward Vouchers must be used by the date shown and are subject to the terms and conditions stated on the voucher.

12. Recognition points cannot be transferred from one House of Fraser card customer to another.

13. Recognition points shall become invalid when the card is closed and may not be subsequently redeemed.

14. House of Fraser reserves the right to amend or terminate the Recognition Reward Programme or these terms and conditions at its sole discretion any time, with or without notice.

15. You are responsible for notifying us if your details change. House of Fraser is not responsible for delayed or undeliverable mail.

16. Any and all Recognition points that have not been issued or used towards Reward Vouchers as and when the programme terminates shall become void. Reward Vouchers already issued prior to the termination of the programme shall remain valid until the expiry date printed on them.

17. These Terms are subject to English Law. House of Fraser’s liability for a breach by us of these Terms shall be limited to you. If you suffer loss as a result of such breach, our sole liability shall be to credit you with Recognition points in the event that such Recognition points were incorrectly deducted or should have been credited but were not.

18. Nothing in these Terms shall limit our liability in respect of death or personal injury caused by our negligence.

19. In the event of any conflict or inconsistency with any other communication, including advertising, marketing or promotional material, these Terms shall prevail.

20. You may contact us at any time by writing to the address below.

21. The Recognition Reward Programme is administered by GE Capital Global Consumer Finance Limited on behalf of House of Fraser. House of Fraser retains the sole responsibility for the redemption of Reward Vouchers arising from participation in the Recognition Reward Programme. These terms and conditions do not form any part of your credit agreement to which separate terms and conditions apply.

22. House of Fraser may refuse to redeem Reward Vouchers and/or authorise the issue of Recognition points if it considers that the Recognition Reward Programme and/or the card are being misused, or if you are in breach of any of the terms of your account agreement with GE Capital Bank Limited.